Motto

1. Certainty of procedures
2. Certainty of time
3. Certainty of fee

Services Principle

1. Transparancy, opened minded and easy to access for public who need the information and adequately provided and easy to understand
2. Accountability,it can be responsible according to the legal institutions
3. Participation,encouraging the people participation in managing public services by concerning the society aspirations, needs and expectations
4. Equality of Rights, non-discriminatory, do not distinguish race, ethnicity, religion, class, gender and economic status
5. Balance of rights and duties, the provider and the recipient of public services must fulfil the rights and duties each others.